Refund policy

Return Policy

At KashikoJapan.com, we are committed to providing you with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product, and we want to make the return process as smooth and hassle-free as possible. Please review our return policy below:

1. Eligibility for Returns: You may be eligible for a return if you meet the following conditions:

  • The item was purchased directly from [ Kashiko.Jp ] Authorised accounts (TikTok / Instagram / Shoppe / Carousell / Shopify).
  • The return is initiated within 7 days of the purchase date.
  • The item is in its original condition, unused, and with all original tags and packaging intact.
  • Proof of purchase (receipt, order number, or other relevant documentation) is provided.

2. Non-Returnable Items: Certain items are not eligible for return, including:

  • Customized or personalized products.
  • Perishable goods.
  • Downloadable software or digital products.
  • Gift cards.

3. Return Process: To initiate a return, please follow these steps:

  • Contact our Customer Service team at Kashiko.japan@gmail.com  to request a return authorization.
  • Provide your order details, reason for the return, and any relevant information.
  • Our Customer Service team will guide you through the return process and provide you with a return authorization number (RA#).
  • Pack the item securely in its original packaging, along with the RA# clearly marked on the outside of the package.
  • Ship the package to the address provided by our Customer Service team.

4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

5. Inspection and Refunds: Once we receive your returned item, it will undergo an inspection to ensure it meets the eligibility criteria outlined above. If the return is approved:

  • For eligible returns, a refund will be issued to the original payment method within 14 business days after the inspection is complete.
  • Refunds will exclude any original shipping charges unless the return is due to a manufacturing defect or an error on our part.
  • If the return is not approved, we will notify you with an explanation and provide options for resolving the issue.

6. Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return as outlined above and place a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service team within 3 days of receiving the order. We will arrange for a replacement or refund, depending on your preference.

8. Contact Us: If you have any questions or concerns about our return policy, please contact our Customer Service team at Kashiko.Japan@gmail.com. We're here to assist you and ensure your satisfaction.

Please note that this return policy is subject to change without prior notice. It is advisable to review the policy on our website or contact us directly for the most up-to-date information before initiating a return.

Kashiko.Jp 

Site : www.KashikoJapan.com

Email : Kashiko.Japan@gmail.com